{"id":2652,"date":"2025-01-28T15:03:30","date_gmt":"2025-01-28T14:03:30","guid":{"rendered":"https:\/\/esperancaenlinia.org\/?page_id=2652"},"modified":"2026-01-21T09:31:03","modified_gmt":"2026-01-21T08:31:03","slug":"proteccio-dades-xat-per-a-persones-cuidadores","status":"publish","type":"page","link":"https:\/\/esperancaenlinia.org\/en\/proteccio-dades-xat-per-a-persones-cuidadores\/","title":{"rendered":"Chat Data Protection Policy for Caregivers"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2652\" class=\"elementor elementor-2652\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25c04ddc animated-slow e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"25c04ddc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bbcc6cc elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4bbcc6cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/esperancaenlinia.org\/en\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4520cfe8 e-flex e-con-boxed e-con e-parent\" data-id=\"4520cfe8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2c3cf5b9 e-con-full e-flex e-con e-child\" data-id=\"2c3cf5b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab3a7b0 elementor-widget elementor-widget-text-editor\" data-id=\"ab3a7b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. Responsible for the treatment<br \/>Help and Hope Foundation<\/strong><br \/><strong>R-5800402-I<br \/><\/strong><strong>Social Hub Barcelona. Carrer Girona, 34 int. 08010 Barcelona<\/strong><\/p><p><strong>Email:<\/strong><br \/><strong><a href=\"mailto:secretaria@telefonoesperanza.com\">secretaria@telefonoesperanza.com<\/a><\/strong><\/p><p><strong>Contact details of the Data Protection Officer:<\/strong><br \/><strong><a href=\"\/en\/coordinacio@telefonoesperanza.com\/\">coordinacio@telefonoesperanza.com<\/a><\/strong><\/p><p><b>2. Purposes of data processing<br \/><\/b><span style=\"background-color: var(--nv-site-bg); color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: var( --e-global-typography-text-letter-spacing ); text-transform: var( --e-global-typography-text-text-transform );\">The service <strong>Emotional support chat for caregivers<\/strong> processes personal data <\/span><span style=\"background-color: var(--nv-site-bg); color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: var( --e-global-typography-text-letter-spacing ); text-transform: var( --e-global-typography-text-text-transform );\">for the following purposes:<\/span><\/p><ul><li>Provide the service to guarantee you a more personal treatment;<\/li><li>Communicate this data to the emergency systems, organizations or public administrations competent for the matter, if necessary as a result of the content of the conversation and at the discretion of the person who is guiding you;<\/li><li>Prepare statistics on the provision of the service (in this case, the data will be anonymized and it will not be possible to identify people).<\/li><\/ul><p><b>3. Legitimate bases<br \/><\/b><span style=\"background-color: var(--nv-site-bg); color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: var( --e-global-typography-text-letter-spacing ); text-transform: var( --e-global-typography-text-text-transform );\">The processing of your personal data is covered by:<\/span><\/p><ul><li>Your consent: if you are 14 years of age or older, or to be able to process data relating to your health; sex life or sexual orientation; ethnic or racial origin; trade union membership; political opinions; genetic or biometric data, etc.<\/li><li>The execution of contractual measures: those derived from the acceptance of the conditions of this service.<\/li><\/ul><p><strong>4. Recipients of the information<br \/><\/strong>The information you provide during the conversation may be communicated to:<\/p><ul><li>Emergency services in your geographical area;<\/li><li>Public bodies or administrations that are competent due to the matter in question;<\/li><li>Public or private entities that the person guiding you considers can help you.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a761a1e e-con-full elementor-hidden-tablet elementor-hidden-mobile_extra elementor-hidden-mobile e-flex e-con e-child\" data-id=\"6a761a1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c92ecd elementor-widget elementor-widget-text-editor\" data-id=\"0c92ecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\"><strong>5. Rights of the user<\/strong><\/p><p style=\"text-align: justify;\">You can exercise your rights of access, rectification, deletion and portability of your data, of limitation and opposition to its processing, as well as not to be subject to decisions based solely on the automated processing of your data, and to revoke your consent at any time -without this affecting the lawfulness of the processing prior to revocation-, when proceeding before the Foundation at Av. Portal de l&#039;\u00c0ngel, 7, principal 2.A (08002, Barcelona) or at <strong><a href=\"mailto:secretaria@telefonoesperanza.com\">secretaria@telefonoesperanza.com<\/a><\/strong>You have the right to file a complaint with the competent control authority and to obtain more information about your right to data protection you can go to the Spanish Data Protection Agency.<\/p><p style=\"text-align: justify;\"><strong>6. Retention of personal data<\/strong><\/p><p style=\"text-align: justify;\">The chat conversations you initiate will be kept for a period of 5 years; after this time, they will be anonymized and it will no longer be possible to identify the people attended to. Exceptionally, we will keep blocked those conversations that are necessary as evidence in a police investigation and\/or legal proceedings.<\/p><p style=\"text-align: justify;\"><strong>7. Reservation of rights<\/strong><\/p><p style=\"text-align: justify;\">We reserve the right to modify this privacy policy unilaterally and without prior notice. For this reason, we recommend that you consult it regularly.<\/p><p style=\"text-align: justify;\">In the event that the chat is repeatedly used inappropriately or for purposes other than those for which the service was intended, the Foundation reserves the right to block the telephone number from which this inappropriate use has been made, after informing the user.<\/p><p style=\"text-align: justify;\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-108e081 e-flex e-con-boxed e-con e-parent\" data-id=\"108e081\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5490c8c elementor-widget elementor-widget-text-editor\" data-id=\"5490c8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a89db82 e-flex e-con-boxed e-con e-parent\" data-id=\"a89db82\" data-element_type=\"container\"><div class=\"e-con-inner\"><div class=\"elementor-element elementor-element-711bcfb elementor-widget elementor-widget-text-editor\" data-id=\"711bcfb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p style=\"text-align: center;\">This privacy policy was last modified on 01\/28\/2025<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e81b939 e-flex e-con-boxed e-con e-parent\" data-id=\"e81b939\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6009771 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"6009771\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/esperancaenlinia.org\/wp-content\/uploads\/2025\/01\/xatcuidadores-1.jpg\" class=\"attachment-large size-large wp-image-2465\" alt=\"\" srcset=\"https:\/\/esperancaenlinia.org\/wp-content\/uploads\/2025\/01\/xatcuidadores-1.jpg 800w, https:\/\/esperancaenlinia.org\/wp-content\/uploads\/2025\/01\/xatcuidadores-1-600x400.jpg 600w, https:\/\/esperancaenlinia.org\/wp-content\/uploads\/2025\/01\/xatcuidadores-1-300x200.jpg 300w, https:\/\/esperancaenlinia.org\/wp-content\/uploads\/2025\/01\/xatcuidadores-1-768x512.jpg 768w, https:\/\/esperancaenlinia.org\/wp-content\/uploads\/2025\/01\/xatcuidadores-1-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Inici 1. Responsable del tractamentFundaci\u00f3 Ajuda i Esperan\u00e7aR-5800402-IHub Social Barcelona. Carrer Girona, 34 int. 08010 Barcelona Correu electr\u00f2nic:secretaria@telefonoesperanza.com Dades de contacte del delegat de Protecci\u00f3 de Dades:coordinacio@telefonoesperanza.com 2. Finalitats del tractament de dadesEl servei Xat de suport emocional de persones cuidadores tracta dades personals amb les finalitats seg\u00fcents: Prestar el servei per a garantir-te un&hellip;&nbsp;<a href=\"https:\/\/esperancaenlinia.org\/en\/proteccio-dades-xat-per-a-persones-cuidadores\/\" rel=\"bookmark\"><span class=\"screen-reader-text\">Chat Data Protection Policy for Caregivers<\/span><\/a><\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-pagebuilder-full-width.php","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"off","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-2652","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de protecci\u00f3 de dades del Xat per a persones cuidadores - Fundaci\u00f3n Ajuda i Esperan\u00e7a<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/esperancaenlinia.org\/en\/proteccio-dades-xat-per-a-persones-cuidadores\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de protecci\u00f3 de dades del Xat per a persones cuidadores - Fundaci\u00f3n Ajuda i Esperan\u00e7a\" \/>\n<meta property=\"og:description\" content=\"Inici 1. Responsable del tractamentFundaci\u00f3 Ajuda i Esperan\u00e7aR-5800402-IHub Social Barcelona. Carrer Girona, 34 int. 08010 Barcelona Correu electr\u00f2nic:secretaria@telefonoesperanza.com Dades de contacte del delegat de Protecci\u00f3 de Dades:coordinacio@telefonoesperanza.com 2. Finalitats del tractament de dadesEl servei Xat de suport emocional de persones cuidadores tracta dades personals amb les finalitats seg\u00fcents: Prestar el servei per a garantir-te un&hellip;&nbsp;Pol\u00edtica de protecci\u00f3 de dades del Xat per a persones cuidadores\" \/>\n<meta property=\"og:url\" content=\"https:\/\/esperancaenlinia.org\/en\/proteccio-dades-xat-per-a-persones-cuidadores\/\" \/>\n<meta property=\"og:site_name\" content=\"Fundaci\u00f3n Ajuda i Esperan\u00e7a\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-21T08:31:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/esperancaenlinia.org\/wp-content\/uploads\/2025\/01\/xatcuidadores-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"533\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/esperancaenlinia.org\/proteccio-dades-xat-per-a-persones-cuidadores\/\",\"url\":\"https:\/\/esperancaenlinia.org\/proteccio-dades-xat-per-a-persones-cuidadores\/\",\"name\":\"Pol\u00edtica de protecci\u00f3 de dades del Xat per a persones cuidadores - Fundaci\u00f3n Ajuda i Esperan\u00e7a\",\"isPartOf\":{\"@id\":\"https:\/\/esperancaenlinia.org\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/esperancaenlinia.org\/proteccio-dades-xat-per-a-persones-cuidadores\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/esperancaenlinia.org\/proteccio-dades-xat-per-a-persones-cuidadores\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/esperancaenlinia.org\/wp-content\/uploads\/2025\/01\/xatcuidadores-1.jpg\",\"datePublished\":\"2025-01-28T14:03:30+00:00\",\"dateModified\":\"2026-01-21T08:31:03+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/esperancaenlinia.org\/proteccio-dades-xat-per-a-persones-cuidadores\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/esperancaenlinia.org\/proteccio-dades-xat-per-a-persones-cuidadores\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/esperancaenlinia.org\/proteccio-dades-xat-per-a-persones-cuidadores\/#primaryimage\",\"url\":\"https:\/\/esperancaenlinia.org\/wp-content\/uploads\/2025\/01\/xatcuidadores-1.jpg\",\"contentUrl\":\"https:\/\/esperancaenlinia.org\/wp-content\/uploads\/2025\/01\/xatcuidadores-1.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/esperancaenlinia.org\/proteccio-dades-xat-per-a-persones-cuidadores\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/esperancaenlinia.org\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de protecci\u00f3 de dades del Xat per a persones cuidadores\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/esperancaenlinia.org\/#website\",\"url\":\"https:\/\/esperancaenlinia.org\/\",\"name\":\"Fundaci\u00f3n Ajuda i Esperan\u00e7a\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/esperancaenlinia.org\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/esperancaenlinia.org\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/esperancaenlinia.org\/#organization\",\"name\":\"Fundaci\u00f3n Ajuda i Esperan\u00e7a\",\"url\":\"https:\/\/esperancaenlinia.org\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/esperancaenlinia.org\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/esperancaenlinia.org\/wp-content\/uploads\/2024\/04\/logo-1.png\",\"contentUrl\":\"https:\/\/esperancaenlinia.org\/wp-content\/uploads\/2024\/04\/logo-1.png\",\"width\":662,\"height\":200,\"caption\":\"Fundaci\u00f3n Ajuda i Esperan\u00e7a\"},\"image\":{\"@id\":\"https:\/\/esperancaenlinia.org\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pol\u00edtica de protecci\u00f3 de dades del Xat per a persones cuidadores - Fundaci\u00f3n Ajuda i Esperan\u00e7a","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/esperancaenlinia.org\/en\/proteccio-dades-xat-per-a-persones-cuidadores\/","og_locale":"en_GB","og_type":"article","og_title":"Pol\u00edtica de protecci\u00f3 de dades del Xat per a persones cuidadores - Fundaci\u00f3n Ajuda i Esperan\u00e7a","og_description":"Inici 1. Responsable del tractamentFundaci\u00f3 Ajuda i Esperan\u00e7aR-5800402-IHub Social Barcelona. Carrer Girona, 34 int. 08010 Barcelona Correu electr\u00f2nic:secretaria@telefonoesperanza.com Dades de contacte del delegat de Protecci\u00f3 de Dades:coordinacio@telefonoesperanza.com 2. 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