{"id":5334,"date":"2025-06-14T10:17:39","date_gmt":"2025-06-14T08:17:39","guid":{"rendered":"https:\/\/esperancaenlinia.org\/?page_id=5334"},"modified":"2026-01-12T10:16:31","modified_gmt":"2026-01-12T09:16:31","slug":"politica-de-privacitat","status":"publish","type":"page","link":"https:\/\/esperancaenlinia.org\/en\/politica-de-privacitat\/","title":{"rendered":"PRIVACY POLICY"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5334\" class=\"elementor elementor-5334\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7fcddf animated-slow e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"2a7fcddf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8833cc0 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8833cc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/esperancaenlinia.org\/en\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b157247 e-flex e-con-boxed e-con e-parent\" data-id=\"7b157247\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f853b24 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f853b24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>HELP AND HOPE FOUNDATION<\/strong><\/p><p>Esperan\u00e7a en L\u00ednea offers\u00a0<strong>emotional care and support<\/strong>\u00a0in a framework of total anonymity and\u00a0<strong>confidentiality<\/strong>\u00a0with the aim of improving the quality of life and emotional well-being of people who experience situations of loneliness, lack of communication or that generate suffering, thus contributing to<strong>\u00a0create a more supportive, welcoming and resilient society<\/strong>.\u00a0<\/p><p>The\u00a0<strong>Help and Hope Foundation<\/strong>\u00a0i <strong>Hope online<\/strong>\u00a0informs website users about its policy regarding the processing and protection of personal data of users and customers that may be obtained by browsing or contracting services through its website, as well as the personal data available to it.\u00a0<strong>Help and Hope Foundation<\/strong>\u00a0i <strong>Hope online<\/strong>, obtained by any other means or reason.<\/p><p>In this sense, the\u00a0<strong>Help and Hope Foundation<\/strong>\u00a0i <strong>Hope online<\/strong>\u00a0 guarantee compliance with current regulations on the protection of personal data, reflected in the\u00a0<strong>General Data Protection Regulation (EU) 2016\/679 (GDPR)<\/strong>\u00a0and the\u00a0<strong>Organic Law 3\/2018<\/strong>, of December 5, on the Protection of Personal Data (LOPDGDD)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50897b90 e-con-full e-flex e-con e-child\" data-id=\"50897b90\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a30bf99 elementor-widget elementor-widget-heading\" data-id=\"a30bf99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RESPONSIBLE FOR THE TREATMENT\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3d4fb9 elementor-widget elementor-widget-text-editor\" data-id=\"f3d4fb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Responsible for the processing: FUNDACI\u00d3 AJUDA I ESPERANZA<br \/>VAT number: R-5800402-I<br \/>Address: C\/ Girona, 34 08010-Barcelona <br \/>Email: lopd@telefonesperanza.com<br \/>Contact details of the Data Protection Officer: <br \/>anne.garcia@telefonoesperanza.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db97c9a e-con-full e-flex e-con e-child\" data-id=\"db97c9a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91fffd6 elementor-widget elementor-widget-heading\" data-id=\"91fffd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PURPOSES OF DATA PROCESSING\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-580f7a2 elementor-widget elementor-widget-text-editor\" data-id=\"580f7a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Ajuda i Esperan\u00e7a Foundation will process your data for the purposes specified in each procedure, depending on the procedure and means by which it was obtained and the Privacy Policy that applies, always in accordance with the regulations established by the RPGD, LOPDGDD and other applicable provisions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c40709 e-con-full e-flex e-con e-child\" data-id=\"8c40709\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f886afd elementor-widget elementor-widget-heading\" data-id=\"f886afd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">LEGITIMATION FOR DATA PROCESSING \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6612082 elementor-widget elementor-widget-text-editor\" data-id=\"6612082\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The legal basis that allows us to process personal data for the indicated purposes is:<\/p><p>1- Consent given through express acceptance of this Privacy Policy, which you may revoke at any time. For more information on the possibility of revoking your consent, please refer to the section on the exercise of rights in this Policy.<\/p><p>2- Execution of a request, query or any other reason for which the entity has been communicated with or for the execution of pre-contractual measures.<\/p><p>3- Legitimate interest of the Data Controller.<\/p><p>4- Compliance with the Data Controller&#039;s legal obligations.<\/p><p>At the same time, we also inform you that the data you communicate to us will only be transmitted to the necessary personnel and will be treated and safeguarded with all appropriate technical and organizational measures for your security.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcec2cc e-con-full e-flex e-con e-child\" data-id=\"dcec2cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fac47bf elementor-widget elementor-widget-heading\" data-id=\"fac47bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONSERVATION OF PROCESSED DATA <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1cfa10 elementor-widget elementor-widget-text-editor\" data-id=\"a1cfa10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The personal data provided will be kept for the time necessary to fulfill the intended purposes of the processing. The time during which we keep your data will depend on the purposes for which they are collected and the fulfillment of the legal obligations of the person responsible. The data will be kept as long as the deletion is not requested by the interested party. For more information on how to delete your data, please refer to the section regarding the exercise of rights in this Privacy Policy. The data obtained will be kept during the maintenance of the contractual relationship with the client and after the end of the relationship, until responsibilities can be demanded in accordance with current legislation in the commercial, fiscal and to fulfill obligations related to the professional field. Once they are no longer necessary, the data will be deleted or anonymized in a secure manner.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3efeed9 e-con-full e-flex e-con e-child\" data-id=\"3efeed9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0136fcd elementor-widget elementor-widget-heading\" data-id=\"0136fcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RECIPIENTS OF THE INFORMATION\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf0ea0 elementor-widget elementor-widget-text-editor\" data-id=\"3cf0ea0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The main data recipient is the Ajuda i Esperan\u00e7a Foundation, which undertakes not to sell, rent or transfer your personal data,<\/p><p>The data will not be communicated to third parties for commercial purposes and no international data transfers will be made outside the European Economic Area, except for legal obligation or express consent of the interested party. The Data Controller Foundation may share your information with various government authorities in response to subpoenas, court orders or other legal processes or for any other matter required by law. Your data will not be communicated to third parties except for legal obligation to the Tax Agency, Courts and Tribunals, to Banks and Financial Entities for matters related to the payment of services and to our co-responsible parties in the event that it is necessary to comply with the service entrusted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b06d1fe e-con-full e-flex e-con e-child\" data-id=\"b06d1fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-348193f elementor-widget elementor-widget-heading\" data-id=\"348193f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RIGHTS OF THE AFFECTED PARTY\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3db5597 elementor-widget elementor-widget-text-editor\" data-id=\"3db5597\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In accordance with the RGPD and the LOPDGDD, you have the following rights:<\/p><p>\u2013 Right to obtain confirmation as to whether the Data Controller is processing personal data concerning you or not.<\/p><p>\u2013 Right to request access to the personal data we hold about you<\/p><p>\u2013 Right to request its rectification or deletion, for example, you may request that your email address be rectified if it is incorrect or request the deletion of the data held by the Controller when, among other reasons, they are no longer necessary for the purposes for which they were collected. At the time of deletion of the data, we will only keep them blocked to comply with legal obligations.<\/p><p>\u2013 Right to request the limitation of your processing, for example, you have the right to limit the processing of your data for marketing purposes, being able to contact us to unsubscribe from communications. In this case, we will only keep the data for the exercise or defense of claims.<\/p><p>\u2013 Right to object to the processing and withdraw consent at any time, for example, you can request that the Controller stop processing your data, without this affecting the lawfulness of the processing based on consent prior to its withdrawal, leaving the Controller to process the data except for legitimate reasons or the exercise or defense of claims.<\/p><p>\u2013 Right to data portability in automated support to another controller in the cases of processing permitted by the GDPR and the LOPDGDD.<\/p><p>You can exercise these rights by sending an email to lopd@telefonoesperanza.com indicating in the subject \u201cExercise of LOPDGDD rights\u201d and the following content:<\/p><p>\u2013 Your first and last name or username<\/p><p>\u2013 National Identity Card\/NIE<\/p><p>\u2013 Email<\/p><p>\u2013 Right to be exercised<\/p><p>\u2013 Information that you wish to access, rectify, delete, limit its processing or exercise your right to portability.<\/p><p>Likewise, interested parties may file a complaint with the competent Data Protection Control Authority, especially when they have not obtained satisfaction in the exercise of their rights, through the following link:<\/p><p><a href=\"https:\/\/sedeagpd.gob.es\/sede-electronica-web\/vistas\/formNuevaReclamacion\/solicitudReclamacion.jsf;jsessionid=58939FC9F6DAB8144DD8E79FC94D0A40\">https:\/\/sedeagpd.gob.es\/sede-electronica-web\/vistas\/formNuevaReclamacion\/solicitudReclamacion.jsf;jsessionid=58939FC9F6DAB8144DD8E79FC94D0A40<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a17000e e-con-full e-flex e-con e-child\" data-id=\"a17000e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28bdb03 elementor-widget elementor-widget-heading\" data-id=\"28bdb03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RESERVATION OF RIGHTS\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbff848 elementor-widget elementor-widget-text-editor\" data-id=\"cbff848\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fundaci\u00f3 Ajuda i Esperan\u00e7a reserves the right to modify this privacy policy unilaterally and without prior notice. For this reason, we recommend that users consult it regularly.<\/p><p>This privacy policy was last modified on: December 22, 2025.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Inici FUNDACI\u00d3 AJUDA I ESPERAN\u00c7A Esperan\u00e7a en L\u00ednia ofereix\u00a0atenci\u00f3 i suport emocional\u00a0en un marc de total anonimat i\u00a0confidencialitat\u00a0amb l\u2019objectiu de millorar la qualitat de vida i el benestar emocional de les persones que viuen situacions de solitud, incomunicaci\u00f3 o que generen un patiment, contribuint aix\u00ed a\u00a0crear una societat m\u00e9s solid\u00e0ria, acollidora i resilient.\u00a0 La\u00a0Fundaci\u00f3 Ajuda&hellip;&nbsp;<a href=\"https:\/\/esperancaenlinia.org\/en\/politica-de-privacitat\/\" rel=\"bookmark\"><span class=\"screen-reader-text\">PRIVACY POLICY<\/span><\/a><\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"off","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-5334","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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