{"id":821,"date":"2024-04-16T00:13:01","date_gmt":"2024-04-15T22:13:01","guid":{"rendered":"https:\/\/esperancaenlinia.org\/?page_id=821"},"modified":"2026-02-11T09:56:28","modified_gmt":"2026-02-11T08:56:28","slug":"proces-de-formacio","status":"publish","type":"page","link":"https:\/\/esperancaenlinia.org\/en\/proces-de-formacio\/","title":{"rendered":"Training Process"},"content":{"rendered":"
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Training Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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personal interview<\/div>

It is an exchange of information, expectations and commitments. First of all, it serves so that the person can assess whether they want to be part of the entity and which of the different ways of collaborating best suit their interests; it is also a meeting that allows us to get to know the candidate better and assess their suitability to carry out the task of providing the different emotional support services of the entity.\u00a0<\/p><\/div><\/div><\/div>

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Initial training<\/div>

The training process consists of a first theoretical part with the aim that the person who is just joining the volunteering knows the theoretical resources within the framework of active listening, emotional management and mental pathologies. The aim is that they have the tools to deal with the various problems that people who come to the organization's facilities may express. We want a quality service for those who need us, but we also ensure the well-being of the volunteers.\u00a0<\/p><\/div><\/div><\/div>

March 30<\/div>
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Specialized training<\/div>

If the volunteer opts for chat services or begins their journey in the lines of prevention of suicidal behavior, they need more specialized training, both in terms of the technological platform used in certain services, and for the characteristics of the calls or conversations that are attended to.\u00a0<\/p><\/div><\/div><\/div>

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Guided practices<\/div>

The last phase of the training is practical with both simulated and real calls or conversations, always accompanied by a tutor. In this way, the assimilation of theoretical knowledge and its application are progressive and allow volunteers to offer a quality service.<\/p><\/div><\/div><\/div><\/div>\n

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