PRIVACY POLICY

Esperança en Línia offers care and emotional support in a framework of total anonymity and confidentiality with the aim of improving the quality of life and emotional well-being of people who experience situations of loneliness, lack of communication or that generate suffering, thus contributing to creating a more supportive, welcoming and resilient society.
The Fundació Ajuda i Esperança i Esperança en línea informs website users about its policy regarding the processing and protection of personal data of users and clients that may be obtained by browsing or contracting services through its website, as well as personal data available to the Fundació Ajuda i Esperança i Esperança en línea, obtained by any other means or reason.
In this sense, the Ajuda i Esperança Foundation and Esperança en línea guarantee compliance with current regulations on the protection of personal data, reflected in the General Data Protection Regulation (EU) 2016/679 and Organic Law 3/2018, of December 5, on the Protection of Personal Data.

RESPONSIBLE FOR THE TREATMENT

Responsible for the processing: FUNDACIÓ AJUDA I ESPERANZA
VAT number: R-5800402-I
Address: C/ Girona, 34 08010-Barcelona
Email: lopd@telefonesperanza.com
Contact details of the Data Protection Officer:
anne.garcia@telefonoesperanza.com

PURPOSES OF DATA PROCESSING

The Ajuda i Esperança Foundation will process your data for the purposes specified in each procedure, depending on the procedure and means by which it was obtained and in accordance with the regulations established by the GDPR and other applicable provisions. The register of processing activities is located in Register of processing activities.

LEGITIMATION FOR DATA PROCESSING

The legal basis that allows us to process personal data for the indicated purposes is:
1- Consent
2- Execution of a request, query or any other reason for which the entity has been contacted.
3- Legitimate interest
4- Legal obligation
At the same time, we also inform you that the data you communicate to us will only be transmitted to the necessary personnel and will be treated and safeguarded with all appropriate technical and organizational measures for your security.

CONSERVATION OF PROCESSED DATA

For all the purposes described, the period in which the data will be kept will be the time necessary to fulfill the purposes for which they were collected, or to meet legal requirements. Once they are no longer necessary, they will be deleted or anonymized securely.

RECIPIENTS OF THE INFORMATION

The main data recipient is the Ajuda i Esperança Foundation, which undertakes not to sell, rent or transfer your personal data. The data will not be communicated to third parties for commercial purposes and no international data transfers will be made outside the European Economic Area, except for legal obligation or express consent of the interested party.

RIGHTS OF THE AFFECTED PARTY

You can exercise your rights of access, rectification, deletion and portability of your data, of limitation and opposition to its processing, as well as not to be the subject of decisions based solely on the automated processing of your data, and to revoke your consent at any time -without this affecting the lawfulness of the processing prior to revocation-, when proceeding to the Fundació Ajuda i Esperança at Avinguda Portal de l'Àngel, 7 principal 2.A of Barcelona 08002 or to coordinacio@telefonoesperanza.com. You have the right to file a complaint with the competent control authority and to obtain more information about your right to data protection you can go to the Spanish Data Protection Agency.

RESERVATION OF RIGHTS

Fundació Ajuda i Esperança reserves the right to modify this privacy policy unilaterally and without prior notice. For this reason, we recommend that users consult it regularly.
This privacy policy was last modified on: November 20, 2025