PRIVACY POLICY DONATIONS

Esperança en Línea offers emotional care and support in a framework of total anonymity and confidentiality with the aim of improving the quality of life and emotional well-being of people who experience situations of loneliness, lack of communication or that generate suffering, thus contributing to create a more supportive, welcoming and resilient society.

The Help and Hope Foundation i Hope online informs website users about its policy regarding the processing and protection of personal data of users and customers that may be obtained by browsing or contracting services through its website, as well as the personal data available to it. Help and Hope Foundation i Hope online , obtained by any other means or reason.

In this sense, the Help and Hope Foundation i Hope online guarantee compliance with current regulations on the protection of personal data, reflected in the General Data Protection Regulation (EU) 2016/679 and the Organic Law 3/2018, of December 5, on the Protection of Personal Data.

RESPONSIBLE FOR THE TREATMENT

Responsible for the processing: FUNDACIÓ AJUDA I ESPERANZA
VAT number: R-5800402-I
Address: C/ Girona, 34 08010-Barcelona
Email: lopd@telefonesperanza.com
Contact details of the Data Protection Officer:
anne.garcia@telefonoesperanza.com

PURPOSES OF DATA PROCESSING

Manage donations made through the website.
Comply with legal, accounting and tax obligations arising from donations.
Send communications related to the donation (confirmation, thanks, etc.).
Send, if applicable and with consent, information about future campaigns or similar activities.

LEGITIMATION FOR DATA PROCESSING

The legal basis that allows us to process personal data for the indicated purposes is:
1- Consent
2- Execution of a contractual relationship or pre-contractual measures. contract (voluntary donation between the donor and the entity).
3- Legitimate interest
4- Legal obligation

CONSERVATION OF PROCESSED DATA

For all the purposes described, the period in which the data will be kept will be a minimum of twelve months under the protection of Law 25/2007, of October 18, on the conservation of data relating to electronic communications and public communications networks; and during the period provided for by the regulations in force at any given time to deal with the exercise and defense of claims.

RECIPIENTS OF THE INFORMATION

Personal data may be communicated to the following recipients, always with the corresponding legal basis and with the appropriate guarantees:

The main data recipient is the Ajuda i Esperança Foundation, which undertakes not to sell, rent or transfer your personal data.
Public administrations and official bodies, when required by applicable regulations (Treasury, Registry of Foundations, etc.).
Financial entities, for the management of collections related to donations.
Tax and accounting advisors, for the fulfillment of the entity's legal obligations.
Providers of technological services (such as payment platforms, hosting, or mailing services), always under a data processing contract and with limited access to the information necessary for the provision of the service.

The data will not be communicated to third parties for commercial purposes and no international transfers of data will be made outside the European Economic Area, except for legal obligation or express consent of the interested party.

RIGHTS OF THE AFFECTED PARTY

You can exercise your rights of access, rectification, deletion and portability of your data, of limitation and opposition to its processing, as well as not to be the subject of decisions based solely on the automated processing of your data, and to revoke your consent at any time -without this affecting the lawfulness of the processing prior to revocation-, when proceeding to the Fundació Ajuda i Esperança at Avinguda Portal de l'Àngel, 7 principal 2.A of Barcelona 08002 or to coordinacio@telefonoesperanza.com. You have the right to file a complaint with the competent control authority and to obtain more information about your right to data protection you can go to the Spanish Data Protection Agency.

RESERVATION OF RIGHTS

Fundació Ajuda i Esperança reserves the right to modify this privacy policy unilaterally and without prior notice. For this reason, we recommend that users consult it regularly.
This privacy policy was last modified on: November 20, 2025