Emotional support

Emotional support for people facing uncomfortable situations, whether caused by life challenges or mental health problems, is the essence of the work we do at Hope Online.

Our first and oldest accompaniment device, the Telephone of Hope, was born more than half a century ago to provide immediate and anonymous attention to people in moments of emotional distress. Society has changed a lot since 1969 when the Telephone of Hope began his career. In recent years, thanks to the work of fight against stigma, citizens are much more open to talking about emotional suffering and mental health problems, although there is still much work to be done. In recent years, especially since the COVID-19 pandemic, COVID, the extent of mental health problems has become clear, which, according to the WHO, increased by 21% worldwide. The organization also reminds us that 1 in 4 people will have a mental health problem throughout their lives. In Catalonia, mental health care for adults has increased by 5.5% since 2020 and, as in the rest of the world, it seems that women are the ones who suffer the most, representing 60% of the people treated (according to theCatalonia Health Survey).

All people who can hear overwhelmed by stress or loss, which they suffer from pain that seems never ending or that, simply, it has overwhelmed by hopelessness or anguish they know that they can trust the emotional support services of Esperança en Línia. By contacting our services, they will find a volunteer who will listen to them and accompany them in their discomfort and, if necessary, direct them towards a public service or community resource where they can receive help.