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volunteering
The task consists of answering calls and conversations that arrive on our telephone lines and chat services using different listening techniques. The care and emotional support is provided from home, so you can carry out your volunteer work from wherever you live, anywhere in the country or the world!
Volunteers are the driving force behind our organization, without them nothing would be possible. That is why it is very important to take care of them and preserve the integrity of the entire team, especially due to the emotional burden that some of the calls and conversations that are handled carry.
We provide a safe environment for both people who need help and volunteers. For this reason there are four requirements to be a scout:
- Be over 25 years old
- Have a very good understanding of Catalan and Spanish
- Experience a moment of emotional stability
- Have 10 hours a month to dedicate to listening to others
selection
Joining our volunteers is a careful and progressive process, aimed at guaranteeing everyone's well-being. The selection and training steps are as follows:
1
personal interview
It is an exchange of information, expectations and commitments. First, it serves so that the person can assess whether they want to be part of the entity; it is also a meeting that allows us to get to know the candidate better and assess their suitability to carry out the task of providing the different emotional support services.
2
Initial training
The training process consists of a first theoretical part with the aim of the volunteer knowing the theoretical resources within the framework of active listening, emotional management and mental pathologies, in order to give them tools to deal with the different types of calls and conversations. The aim is to offer a quality service to the person being served, while ensuring the well-being of the volunteer.
3
Supervised internships
The second phase of the training is practical, where the volunteer consolidates the resources learned by attending simulated conversations and calls, but also real ones with the supervision of a tutor. Thus, the assimilation of theoretical knowledge and its application are progressive and allow the volunteers to offer a quality service.
Join our volunteering
Provides emotional support to people in situations of distress, loneliness or emotional discomfort.
We will all experience some episode of emotional discomfort or loneliness in our lives. Let's get through it alone:
HELP US SUPPORT THOSE WHO NEED IT MOST