The chat support format and its advantages (being able to contact them when no privacy or time available) have been applied to a group of people in need of attention such as the caregivers. Both those who dedicate themselves to it in a professional manner like someone who takes care of a member of their family, often experiences loneliness, emotional exhaustion and burn out. The Emotional Support Chat for Caregivers, at number 655 505 517, aims to respond to these situations and has the support of the Barcelona City Council and the Generalitat de Catalunya. The service was launched in the summer of 2024.

More recently, the organization has initiated a process ofinternationalization which, among other initiatives, has led to the establishment of a Suicide Prevention Service and a chat for young people in AndorraTherefore, with the support of the Ministry of Health of the principality, Esperança en Línia has promoted the Green Line 177 – Suicidal Behavior Prevention Hotline i Totbé? – Emotional Support Chat for Young People.

All this support activity is carried out thanks to thevoluntary activityEsperança en Línea has more than 400 people who attend to the different devices. The fact that non-professionals are the ones who answer the caller is not a coincidence. On the contrary, according to the World Health Organization, in cases of emotional crisis or suicidal behavior it is It is more effective to talk to a person we consider an equal than to healthcare or therapeutic personnel.The person who addresses the devices feels more comfortable and welcomed with a volunteer member, as a rapport is established. more horizontal communication, without establishing hierarchies of any kind, favoring a more open and intimate conversation. The people who attend the different services first receive specialized training from mental health professionals, who also supervise and support the volunteer team.