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Fundación Ajuda i Esperança

CONTACT

TE – 93 414 48 48
TPS – 900 925 555
CHAT – 679 33 33 63
OF – 680 354 155
XC – 655 505 517

Fundación Ajuda i Esperança

Training Process

1
personal interview

It is an exchange of information, expectations and commitments. First of all, it serves so that the person can assess whether they want to be part of the organization; it's also a meeting that allows us to get to know the future volunteer better and assess their suitability to carry out the task of answering the Telephone of Hope.

2
Initial training

The training process consists of a first theoretical part with the aim that the new volunteer knows the theoretical resources in the framework of active listening, emotional management and mental pathologies, in order to have the tools to deal with the various types of calls we receive. We want a quality service for those who need us, and we also want to look after the volunteer.

3
Practice with a tutor

The second phase of the training is hands-on with both simulated and real calls. In this way, the assimilation of theoretical knowledge and its application are progressive and allow volunteers to offer a quality service.

Your time allows no one to be alone, be their friendly voice.

BECOME A VOLUNTEER

MORE INFORMATION
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