Emotional support chat for young people

The Emotional Support Chat for Young People is an instant messaging service that offers support for adolescents and young people via WhatsApp. No need to register on a website or download a new application. 

Like the rest of Esperança en Línea's care devices, this emotional support chat works the following ways: 24 hours a day and 365 days a year ensuring the total confidentiality of the conversations. 

The service aims to focus on the promotion of emotional health and prevention of mental health problems of young people. Accompaniment, support and emotional containment are offered, creating a space of understanding and non-judgment where they can express the concerns and discomfort they feel. 

Depending on the problem expressed, the volunteer guides the user towards different services of the network of public services and community resources of the city.