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Emotional support chat for young people
Emotional Support Chat for Young People
679 333 363
If you are going through a difficult time, feeling anxious or lonely, send us a Whatsapp!
The Emotional Support Chat for Young People is an instant messaging service that offers support for adolescents and young people via WhatsApp. No need to register on a website or download a new application.
Like the rest of Esperança en Línea's care devices, this emotional support chat works the following ways: 24 hours a day and 365 days a year ensuring the total confidentiality of the conversations.
The service aims to focus on the promotion of emotional health and prevention of mental health problems of young people. Accompaniment, support and emotional containment are offered, creating a space of understanding and non-judgment where they can express the concerns and discomfort they feel.
Depending on the problem expressed, the volunteer guides the user towards different services of the network of public services and community resources of the city.
The Emotional Support Chat for Adolescents and Young People was launched in the summer of 2022 in collaboration with theBarcelona City Council.
This is the first service ofspecialized care to people from among 14 and 25 years old through the WhatsApp application.
El Xat de Suport Emocional per a Adolescents i Joves va rebre el Premi a la innovació de la federació Salut Mental Catalunya – 2024
Frequently asked questions
Everything you want to know about the Emotional Support Chat for Young People
An immediate and confidential emotional support service through WhatsApp.
Send a message via Whatsapp to 679 33 33 63 and a volunteer trained to listen and accompany people in situations of emotional distress will assist you. You can talk about any issue that concerns you, we will listen to you with empathy and without prejudice.
For adolescents and young people between the ages of 14 and 25 in the city of Barcelona who find themselves in a situation of discomfort, anxiety or loneliness. Families, friends, teachers or anyone who lives or works with young people and needs help can also contact them.
With a volunteer trained to assist people in situations of emotional crisis, listening to the problem in a sincere, empathetic and non-prejudiced way. The volunteers who assist in this chat are supervised by mental health professionals.
Whenever you need it. Any time of day or night!
We are here for you 24/7
No! We guarantee maximum confidentiality for everything you tell us or ask us.
Do you want to join the volunteering team?
Send us your details using the form below to start the selection and training process or simply to ask us for more information. We are waiting for you there!