Totbé? Emotional support chat for young people

This is a emotional support chat for young people, this time driven by Ministry of Health of Andorra. Under the Totbé? brand, it operates a support service for young people via WhatsApp that is available 24 hours a day, 365 days a year, through our volunteer team. This device is aimed at adolescents and young people aged 14 to 35, but also to family, friends or teachers that detect emotional distress or risk of suicidal or self-harming behavior among people in this age group in their environment. 

The project is oriented towards prevention, as it aims to detect and correct possible mental health problems and addictions early, according to the Andorran government. As with the other services, the volunteer team that handles the chat has a directory of public services and community resources where to address the user according to the problem expressed. 

The service is the result of a collaboration between the Government of Andorra, theAssociation for the Defense of Youth at Risk of Andorra and the operator Andorra Telecom.