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Vision, mission and values
mission
Esperança en Línea offers emotional care and support in a framework of total anonymity and confidentiality with the aim of improving the quality of life and emotional well-being of people who experience situations of loneliness, lack of communication or that generate suffering, thus contributing to create a more supportive, welcoming and resilient society.
vision
ACTIVE LISTENING
We work so that our model of effective communication, based on active listening, becomes a benchmark for interpersonal relationships in our society.
TRAINING AND ADVICE
We train and advise in situations of need, care for people in crisis, suicide prevention, and active listening and communication, among others.
COMMUNITY ATTENTION
We want to be a reference service in community care and volunteering and ensure that anyone can be an instrument of social transformation.
EMOTIONAL WELLNESS
We want to promote the emotional well-being of all people.
Values
VOLUNTEERING
Volunteers are the essence and basis of our action.
SOLIDARITY
We maintain an attitude of service, commitment and responsibility towards people.
RESPECT
We do not make value judgments, advise or offer solutions.
HOPE
We stand by each other, offering support and care, and working together for a better future.
EMPATHY
We understand the person, their experiences and circumstances and the situation they are going through.
COMMITMENT
Our founding goal is to contribute to the improvement of people's emotional well-being.
Everyone can help. All you need is a mobile phone and a few hours to volunteer.
JOIN OUR VOLUNTEER TEAM