Home | Who are we?
Vision, mission and values
We rely on the power of voluntary action to offer empathy and listening without judgment in a framework of respect and solidarity.
mission
Esperança en Línia offers care and emotional support in a framework of complete confidentiality with the aim of improving the quality of life and emotional well-being of people who experience situations of loneliness, lack of communication or that generate suffering, thus contributing to creating a more supportive, welcoming and resilient society.
vision
ACTIVE LISTENING
We work so that our model of effective communication, based on active listening, becomes a benchmark for interpersonal relationships in our society.
TRAINING AND ADVICE
We train and advise in situations of need, care for people in crisis, suicide prevention, and active listening and communication, among others.
COMMUNITY ATTENTION
We want to be a reference service in community care and volunteering and ensure that anyone can be an instrument of social transformation.
EMOTIONAL WELLNESS
We want to promote the emotional well-being of all people.
Values
VOLUNTEERING
Volunteering is our essence and the basis of our actions. Therefore, caring for volunteers is the principle that guides our day-to-day activities.
EMPATHY
From the practical application of the principle of otherness, we understand the person, their experiences and circumstances and the situation they are going through.
SOLIDARITY
We maintain an attitude of service, commitment and responsibility towards people, promoting social rights and equity in all our actions.
RESPECT
In the development of our services we never make value judgments, we do not advise or offer solutions. We embrace the situations of the people we serve and generate bonds from the recognition of each person's own reality.
COMMITMENT
Our founding objective is to contribute to the improvement of people's emotional well-being. And this is made possible by the commitment of volunteers and the Foundation's team and governing bodies, within a framework of co-responsibility and shared values. From generosity and the will to contribute to a better world, carrying out our work with maximum responsibility in all dimensions.
HOPE
We are always by each other's side, offering support and care, and working together for a better future. Offering light to people who need us and working for their empowerment and growth so that they can overcome difficult times and become protagonists of their own story.
JOIN OUR VOLUNTEER TEAM!
Everyone can help. All you need is a mobile phone and a few hours to volunteer.
