La solitud no desitjada ha deixat de ser una qüestió d’edat per a convertir-se en un problema completament transversal: pot afectar a qualsevol persona en qualsevol situació o moment vital. Segons la Comissió Europea de salut mental un 22% de la població europea se sent sola i un 13% considera que està aïllada. Un percentatge molt similar de la ciutadania catalana a partir dels 15 anys, un 22,6%, experimenta la mateixa sensació de soledat, d’acord amb l’Catalonia Health Survey.

Dismantling some prejudices, it is the group of young adults – between the ages of 18 and 34 – who feel the most lonely and isolated. Young people, those who experience work or economic difficulties, those who have a disability or a chronic physical or mental health problem are more likely to suffer from this problem. Accompaniment is part of the essence of Esperança en Línia. Emotional loneliness – along with mental health problems – constitutes one of the main problems of people who seek our services.

As part of the entity's mission, all devices offer a space of affection and trust where people can establish a meaningful bond and alleviate the feeling of loneliness, while receiving information about which public services or community resources can help them break through this isolation.